Most companies either charge you on an hourly rate or a “flat rate” fixed cost to do your repair. You are at the mercy of those companies who charge you by the hour because the longer the job takes the more money they make – and believe me – they are in no rush.
We offer a “fair rate.” When you call Cody & Sons we will send a professional service tech, not a salesman, to diagnose and price your situation in person. We will give you an upfront estimate based upon your particular situation.
We do and we don’t. If you call us out and you need us to replace, install or repair something that we diagnose by sight we will give a free estimate. If we have to involve any equipment to diagnose a more difficult problem, then we do charge a small fee. If you accept our estimate, this fee will be deducted from the cost of your service.
All plumbing repairs are different. Sometimes we can offer a ballpark estimate from discussing your issue over the phone, but if we arrive and see that there is something unexpected with your situation, it would be upsetting to you if we need to charge more than we estimated.
It is often hard to give a correct price without a visual assessment of your situation. For this reason we will send a well-trained service tech who knows every aspect of your job and can see what needs to be done. He will offer you the best solution for your situation at a fair rate price.
You can rest assured the answer to this is NO. All of our technicians are trained professionals that follow our company’s code of ethics and we do not believe in wasting your time with unnecessary upselling. From the moment you call our office, our goal is to make sure you receive our best service in all areas of our business. Our goal is to earn a lifetime customer who will hopefully tell others about the great experience they received with Cody & Sons.
"Cody & Sons is our GO-TO plumber. We found them on Angie’s List several years ago, and we couldn’t trust our major kitchen renovation to anyone else. Phillip is so professional and hard-working. He truly will not rest until the job is done to his high standards.
Before we started, Phillip came out to review the project and he provided a very detailed estimate along with his recommendations. He disconnected everything so that we could safely proceed with demolition. When the rough-in occurred, they encountered some trouble with our existing gas line, and they worked late into the evening to resolve the issue. Installation occurred around the holidays, but Cody & Sons accommodated our schedules and installed the new fixtures and appliances very carefully. The day after everything was installed, we began smelling gas and Phillip made a special trip (on a Saturday night) to investigate (the issue was our range, not his work).
If these guys did electrical, counter tops, etc., we would have hired them to do the whole job."
Dana Brandle, Dallas, TX